Return/ Complaint

Return

If you don't like an item or the size doesn't fit, you can return it to us. Use our returns service and conveniently download your return label.

Please fill out the returns form (number of returns).
Then, place the return label on the package. Please make sure to cover the old label so that it is no longer visible.
Depending on the service provider, simply hand in your return at one of the numerous branches.
Note: Keep the receipt as proof of postage until you have received confirmation from us that your return has been received.

Complaint

Sometimes it happens that articles have a defect or are faulty. In this case, you can send the item back to us for inspection. If the complaint is justified, we will refund your money or send you a replacement item as soon as possible. Please enclose an exact description of the defect with your return and pay for the return in advance.

Advantage
Tennis-Point

Advantage
Tennis-Point

Wide range and variety of the latest products.

Variety of brands
You won’t find another tennis supplier offering as many products from such a wide range of manufacturers.

Product quality
We only offer high quality products and if we are not convinced that a product is of sufficient quality we won’t offer it in our range.

Exchange? Money back?
You can choose from a range of options, either exchanging your product for a different size or for another product or requesting a full refund. Your refund can be made to the card or bank account that you originally used to pay for your purchase or alternatively the funds can be credited to your customer account with us and used to pay for future purchases.

Secure shopping with money back guarantee
Your trust in us and our systems is very important to us and we assure you that your personal data is treated with the strictest confidence, that it will not be used for purposes other than your transaction with us and that it is not transmitted to any other parties.
This is both an important part of our own philosophy.

In addition, all data is securely transmitted using SSL encoding and we do not save bank or credit card information.

All advantages at a glance.
Fast shipping

Fast shipping

If your chosen products are in stock your order will be ready for dispatch within 24 hours on work days, following confirmation of your payment being cleared.

We will deliver to the address specified in your order.

Overview of our delivery costs.
30 days
money-back guarantee

30 days
money-back guarantee

Don't like the product you ordered or the fit and size is incorrect?

No problem.
You have a legal right to cancel your contract before delivery and up to 7 working days after delivery. Furthermore we promise you our Tennis-Point has extended this to a total of 30 days after delivery!

If you want to return goods please e-mail us or write to us. We will advise the next steps and refund you within 30 days. Please keep in mind that you are liable for the return costs of 7,95 GBP. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve our service in the future.

If you cancel, you must return the goods at your own expense. In this case, you are also responsible for the risk of loss or damage, therefore we recommend postal insurance to cover the value.
Secure
payment methods

Secure
payment methods

Try on first and keep the articles you like.

Secure payment methods:
- Bank transfer
- EuroCard/MasterCard
- Visa
- American Express
- PayPal
- Klarna
Secure
shopping

Secure
shopping

Your trust is important to us!

We assure that your personal data and any information about you will not be used for other purposes than the transaction with us. This is an important part of our philosophy and a necessary criterion for us to have achieved 'Trusted Shops' certification.
This also includes a money back guarantee at the end of the ordering process.

In addition, all data is securely transmitted using SSL encoding and we do not save any bank or credit card information.

Advantage Tennis-Point

30 days money-back guarantee
Fast delivery
Best-price-guarantee
SSL encryption
Data privacy

Secure payment methods

Our shipping service providers

Our partners

Return Service

Return items easily

Click here

Contact

Social Media

Contact

Awarded & safe

Your trust is our priority!

Tennis-Point.co.uk has high quality standards. Parts like data privacy, costs and payments, delivery conditions, returns and customer service are checked regularly.